Hoping to find help

My name is Nate and I am from Iowa.  I have had a Thunderbolt since a week or so after they came out.  Have had issues with ring tones I set for people, when they call there ring tone may play or may not and I can't use one of my own tones for text or other notifications and now for the last update now the phone powers down whenever it feels like it.  I have had enough of the problems and now am looking to switch to a different carrier because no one at Verizon wants to help.  Just found out that it would be almost 600 dollars to cancel our contract, so I am trying to find anyway possible to make this phone work right.  Please if anyone can help me it would be greatly appreciated, is anything out there to help or am I doing something wrong or something I don't know.  Please help, any info would be great.

Thank You

Nate

Hello, Nate. Sucks that you are having a bad time with your new Thunderbolt. I think the majority of us really love our Thunderbolts so hopefully your problem is an anomaly that can be fixed. JPC will have you back on track in no time.

Okay,

For the ringtone: I would suggest resetting it - set her ringtone as the default, save, then re set it as your custom one.

If that doesn't work, I would suggest deleting her contact completely, then re imputting it with your custom ringtone.

For the notification, you should use a song, or sound, that is your own - music, or otherwise. Sometimes others can be corrupt. then use Rongdroid to shorten it to the sound that you want (because notification sounds should only be around 30 seconds).

I hope that helps!

Sent from my HTC Thunderbolt 4G using Tapatalk.

Welcome aboard Nate. We would hate to see you go, the phone is really a great phone. The fix for the reboots (I am getting it too!) is supposedly coming soon. Hang in there and try what these experts have to offer on the ringtones. Best of luck and we hope you stay!